Important Hotel Information
- Effective Sept 1, 2010, Airport Shuttle Service is now available, at no additional charge.
Reviews
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Comfortable and Relaxing
06/13/2010This is a good place to stay to get away from it all. i never left the complex during my four day stay. the room was comfortable and there were ...
This is a good place to stay to get away from it all. I never left the complex during my four day stay. The room was comfortable and there were food venues, movie theaters, a great Boulder Blues concert on Thursday night, and a beautiful pool to enjoy. After paying $* to get there by taxi from the Strip, I felt isolated and stranded, but after awhile I setted in and had a relaxing stay.
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Bed Bugs!!! Stay Any Where Else!
06/12/2010We booked the bed and breakfast and paid in advance. when we checked in we were told that in addition to our paid room rate there was an additional $* per ...
We booked the bed and breakfast and paid in advance. When we checked in we were told that in addition to our paid room rate there was an additional $* per day resort charge to pay for the phone, internet, and the swimming pool. We indicated we would not be using them but were charged anyway. I woke up the next morning with bites all over my feet and ankles. Then I saw the bed bugs crawling in my bed! I killed a couple and brought one down to the hotel lobby desk. The only thing they would refund was the resort fee! I filled out an accident report for the bed bugs but I would never stay there again. The room itself was worn and not very clean. Needless to say we left that morning.
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Outrageous Pet Charge
01/14/2010I booked the room at a reasonable rate because they allowed pets. upon arrival, i was told that i would have to pay an additional non-refundable pet of charge ...
I booked the room at a reasonable rate because they allowed pets. Upon arrival, I was told that I would have to pay an additional non-refundable pet of charge of $*. That was almost twice what I paid for the room. The desk clerk was less than professional and condescending when I complained about the charge. I will never stay here again!
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Upset
10/09/2009This hotel did not know about the trade show i attended four three days. i got charged hidden charges of $* per day for amenity charges which is a gross error ...
This Hotel did not know about the Trade Show I attended four three days. I got charged hidden charges of $* per day for amenity charges which is a gross error on your behalf selling us a prepaid package. I have used travel agency for allot of my Vacations in the past years and now I will never use your services again cause this is the second time I have been overcharged on my credit card for expenses that you do not disclose to customers. Larry Morgan
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NOT A 3.5 STAR HOTEL
10/04/2009We stayed for 2 nights in september. size wise, the room was adequate but there was a ribbon of dust along the baseboard all around the room. we reserved for ...
We stayed for 2 nights in September. Size wise, the room was adequate but there was a ribbon of dust along the baseboard all around the room. We reserved for 2 adults and 2 kids and found only 2 towel sets. Front desk clerks were not friendly and borderline rude, as were most staff memebers. When we checked in, no one was manning the front desk and when someone did appear, she didn't acknowledge me nor did she greet me. In fact, she had to finish typing something before helping me - no one else was checking in or out. The most pleasant person we ran into was the housekeeper! I nominate her for Management! When we checked out, the clerk asked the obligatory questions about our stay but wasn't really interested in hearing my response or involving the management. The best thing I can say about this hotel is that it is a pretty safe place but there are nicer hotels for the money with just as much security if not more! We are going back in December and will NOT be staying at this hotel!
