Important Hotel Information
- All guests booking a room must be at least 21 years old and provide a valid credit card at check-in.
- Children age 12 and over are charged as an adult.
- The hotel reserves the right to hold 100 per day on the guest credit card for incidentals upon check-in.
Hard Rock Hotel and Casino Featuring the Hrh Suite Tower
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from $48.30 USD
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Reviews
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hard rock hotel in Las Vegas was average at best.
08/28/2010The hard rock hotel had some issues: 1. they had a counter with snacks. if you picked them up to find the price, they charged them to your room because ...
The Hard Rock Hotel had some issues: 1. They had a counter with snacks. If you picked them up to find the price, they charged them to your room because they are weight sensative. They failed to put prices on them . The front desk did take the charges off when we questioned the charge. Get that stuff out of the room. 2. The refrigerator was stuffed with drinks and the prices were extremely high. You couldn't use the fridge for your own things. Get them out, we would probably purchase drinks at the restraunts anyway. 3. The volume on the TV would only go so high and it could barely be heard. 4. The room was clean and large. It was also quiet. 5.The Joint where we saw Santana was handy and nice. 6. The restraunts were good but expensive. 7.The shuttle only ran until 5:00 PM so we had to drive to the strip which was about a mile west.I guess they want to keep the cabs in business. 8. The parking garage was good. 9. The housekeepers were good.
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Good and Bad
08/21/2010The room was fantastic. paradise tower upgrade. comfortable bed. nice shampoo/conditioner. temperature perfect throughout stay. had dinner at ago downstairs - really great. but they were taping some show called ...
The room was fantastic. Paradise Tower upgrade. Comfortable bed. Nice shampoo/conditioner. Temperature perfect throughout stay. Had dinner at Ago downstairs - really great. BUT They were taping some show called Rehab that films there every Sunday apparently and the main floor was a zoo. It was like being sober at Mardi Gras. While I would normally think that doesn't sound so bad, it is different when you are schlepping your own bags a quarter-mile from parking to the front desk, and people are knocking you about left and right. At reception they had explained that everything in the minibar was programmed to be charged if it were to be lifted up and removed from the fridge. This apparently also applied to those things sitting on top of the bureau. I drank a bottle of water and as I reached for it I knocked a bag of chips over. Upon reviewing my bill, the chips were on there as well as the water so I called room service and she said that someone would come up to check - 30 mins later I had to leave but I caught the attendant in the hallway - she assured me she would look it over and remove the charge but of course, she did not. I think that weighted system might be fine for the fridge but to have it on top of the dresser with flimsy things on it like chips is absurd. As petty as it may sound, that is the biggest factor in my decision not to stay there again. It is one thing to be made to feel like a thief, and another to be made to pay for it! Also room service dessert (red velvet cake) totally totally stale.
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Great Rooms, Expensive Everything else!
06/21/2010This was our 1st time staying at the hard rock in the paradise towers. the rooms are awesome! the beds and pillows are so comfortable! we got a mountain view ...
This was our 1st time staying at the Hard Rock in the Paradise Towers. The rooms are awesome! The beds and pillows are so comfortable! We got a mountain view room.. We had a great view of the parking garage. Anyone who gets this room, make sure you are above the 7th floor. Also, Rehab was great! But expensive. Drinks were $*for a 22oz cup. And sunday we would have had to pay to get into Rehab, its $* per person, they said its because we got our room at a discounted rate, otherwise we would have been free to get in. We ate breakfast at a little coffee shop, its was $* for a chicken sandwich, a fruit cup and a bottle of water. Anyone who goes to Club Paradise, its a strip club across from Hard Rock, walk there. They charge $* per person if you show up in a cab. We had to pay it even though we're locals. All in all, the Hard Rock wasnt bad. Its an up beat place with lots to do, just bring lots of money cause its not cheap!
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Don't waste Your Money!!
06/21/2010My husband and i have stayed at the hard rock 2 to 3 times a year for the last 3 years. always enjoyed ourselves before, but this last stay was ...
My husband and I have stayed at the Hard Rock 2 to 3 times a year for the last 3 years. Always enjoyed ourselves before, but this last stay was horrible. All the hotel clubs and pool cost you extra! If you want to go to one of their clubs you have to pay and before you always got in free as a hotel guest. Now it's only "special" guests who get this option. Also they charge a daily resort fee every day and you don't even get to use the pool on Sundays. We always have stayed just so we could go to Rehab on Sunday's there, that's the only reason we stay at an off strip hotel, and now they charge even the hotel guests the same price as non-hotel guests! Completely ridiculous a hotel that doesn't cater to their guests!!! Are you kidding me??? And they don't even tell you at check in. The front desk was very short, unfriendly and all about hurrying you along to get the next guest. The rooms were very nice we stayed in the new tower however it doesn't make up for bad customer service and a front desk that offers you no help at all. Very disappointed and will stay at one of the other hotels who have the same as this hotel pool offers but makes it free to STAYING hotel guests, and there are many out there including!!
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will not return
06/19/2010From the time we arrived (june 5th-june 9th 2010) until we left we had the worst customer service that i have had in my entire life. the ...
From the time we arrived (june 5th-june 9th 2010) until we left we had the worst customer service that I have had in my entire life. The front desk were rude and unprofessional and told us we didnt have 2 rooms close by and that it would be close to the next day until we could get a room that was connected with our other friends. (had purchased our hotel/airfare in mid march) then they tell us theres only 1 bed in the room. We only went because of the Rehab pool party on Sunday and we were very unsatisfied with the customer service. theres so many hidden fees so please if you stay here be aware of paying $100 for wrist bands that are suppose to be included for the pool party, lawn chairs are rented out starting at $50 minimum oh and theres the hidden fee for the rooms that we had to pay at our checkout...In my room we had problems with our sink the stopper would not lift up. the shower was clogged and would not drain. we were suppose to have the newer rooms as we were told but instead we had the room that was old fashioned and had pictures of cows and western like picture frames hanging over our heads. I urge you not to stay here.
